Under Australian Consumer Law we are not required to provide a refund if you change your mind, we are however able to provide you an EXCHANGE or CREDIT in the store, if the item is in unused condition and is being returned within 14 days of purchase.
Returns Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or credit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds(if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, refunds will only be processed using original method of payment, within a certain amount of days.
Late or missing refunds(if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges(if applicable) We only replace items if they are wrong sizing, defective or damaged. If you need to request exchanges, send us an email at email@example.com with your order details. Our customer service team will send you a confirmation email with a Return Authorization (RA) number regarding your exchanges.
Credits(if applicable) If you choose credits instead of exchanges, you will be given credits after your returns are received in unused and undamaged condition. Your credits will be your order’s value excluding the shipping cost, and will be valid for 12 months.
Shipping To return your product, you should mail your product to: Bossini Online 11 Katherine Drive Ravenhall VIC 3023
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.